www.livescan-fingerprinting.net

Refund Policy

Full Refund

Full refund includes all search fees and the vendor fee selected at the time of scheduling.

  • A full refund will only be issued for appointments cancelled before noon (12 PM) PST, one (1) business day prior to the scheduled appointment.
  • A full refund will be issued for appointments cancelled before noon (12 PM) PST on Saturday for appointments scheduled for Monday only.

Partial Refund

Partial refunds are for state and federal search fees selected at the time of scheduling. The vendor fee is not refunded.

  • A partial refund will be issued for any missed appointment when the applicant fails to appear at the scheduled date, time, and location.
  • A partial refund will be issued for appointments cancelled after noon (12 PM) PST, one (1) business day prior to the scheduled appointment.
  • A partial refund will be issued to an applicant who is not printed or is turned away from the scheduled location due to their inability to produce the required, completed Request For Live Scan Form.
  • A partial refund will be issued to an applicant who is not printed or is turned away from the scheduled location because the information provided during the scheduling process does not match the information provided on the Request For Live Scan Form.
  • A partial refund will be issued to an applicant who is turned away from a site other than the site at which they were scheduled.

No Refund

  • No refund will be issued due to the failure of Federal and/or State agencies to process the applicant’s request for a background check. Rescheduling does not result in a refund.
  • California Live Scan Fingerprinting Centers are not responsible for background searches that are performed based on incorrect requests that are the result of completed Request For Live Scan Form that contain incorrect agency information. No refund will be issued.

All refunds will be automatically issued back to the credit card or bank account provided at the time of scheduling. If payment is made with a money order, please contact our Client Service department at 888-498-4234 for refund.

In all events, California Live Scan Fingerprinting Centers total liability shall be limited to, and shall not exceed, the amount actually paid by the applicant to California Live Scan Fingerprinting Centers.

Refund Policy subject to change without notice.