Live Scan Results: 24 Hour Automated System

August 22, 2010 by · Leave a Comment 

DOJ Live Scan Applicant Results

From The Department of Justice…

Those obtaining Live Scan applicants results status should be aware of the on-going fiscal crisis and hiring restrictions within State government, that the California Department of Justice (DOJ) no longer has the resources to take phone calls or process follow-up inquiries from regulatory entities or individuals who have submitted a criminal offender record information search request through the DOJ or the Federal Bureau of Investigation (FBI).

24-Hour Automated Telephone Service

There is about a 7-10 day time line in having a California Live Scan applicant results for their fingerprinting submission be provided to the requesting agency.

For those Live Scan fingerprinting applicants that would like to “check up” on their completion results can contact the California Department of Justice directly on their 24 Hour Automated Telephone Service, 916-227-4557.

Please utilize or advise your clients to use the automated Integrated Voice Response System (IVRS) to determine the status of the background check if the requesting agency does not have results within seven days and digital Live Scan fingerprints were submitted.

Before You Call…

When calling the number (916-227-4557) for your Live Scan applicant results you will need the following information:

  • Your date of birth
  • The 10-digit Automated Transaction Identifier (ATI) number that is located at the bottom of the Live Scan Applicant Request form.

For the Live Scan applicant results automated system, please note that the ATI number always appears in the following sequence:
1 LETTER,  3 NUMBERS,  3 LETTERS and 3 NUMBERS

Please try to use the DOJ telephone service before contacting the requesting agency or the Live Scan where the service was provided.

California Live Scan Fingerprinting Centers, offering online scheduling and convenience. Contact us at (888) 498-4234 to learn more and be sure to ask about our current promotions.

Poor quality fingerprints, records that contain criminal information, erroneous information submitted on the fingerprint transaction, and individuals born before 1920 who have submitted manual fingerprints in the past may delay the reporting of results.

California Live Scan Centers 888.498.4234
400 Corporate Pointe, Suite 300 Culver CityCA90230 USA 
 • 888-498-4234

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