Live Scan Results: 24 Hour Automated System
DOJ Live Scan Applicant Results
From The Department of Justice…
Those obtaining Live Scan applicants results status should be aware of the on-going fiscal crisis and hiring restrictions within State government, that the California Department of Justice (DOJ) no longer has the resources to take phone calls or process follow-up inquiries from regulatory entities or individuals who have submitted a criminal offender record information search request through the DOJ or the Federal Bureau of Investigation (FBI).
24-Hour Automated Telephone Service
There is about a 7-10 day time line in having a California Live Scan applicant results for their fingerprinting submission be provided to the requesting agency.
For those Live Scan fingerprinting applicants that would like to “check up” on their completion results can contact the California Department of Justice directly on their 24 Hour Automated Telephone Service, 916-227-4557.
Please utilize or advise your clients to use the automated Integrated Voice Response System (IVRS) to determine the status of the background check if the requesting agency does not have results within seven days and digital Live Scan fingerprints were submitted.
Before You Call…
When calling the number (916-227-4557) for your Live Scan applicant results you will need the following information:
- Your date of birth
- The 10-digit Automated Transaction Identifier (ATI) number that is located at the bottom of the Live Scan Applicant Request form.
For the Live Scan applicant results automated system, please note that the ATI number always appears in the following sequence:
1 LETTER, 3 NUMBERS, 3 LETTERS and 3 NUMBERS
Please try to use the DOJ telephone service before contacting the requesting agency or the Live Scan where the service was provided.
Poor quality fingerprints, records that contain criminal information, erroneous information submitted on the fingerprint transaction, and individuals born before 1920 who have submitted manual fingerprints in the past may delay the reporting of results.